Terms of Use and Privacy Policy

1.1 Who we are

DietAgent is a digital nutrition and wellness platform operated by Felipe Carvalho. In this document, the terms "DietAgent", "we", "our", and "platform" refer to the application, its related resources, and the services offered through it.

1.2 Acceptance

By creating an account, accessing, or using DietAgent, you confirm that you have read, understood, and agreed to these Terms of Use and this Privacy Policy. If you do not agree with this document, do not use the app.

1.3 Eligibility

DietAgent is rated for general audiences. Even so, if the user is under 18 years old, the app must be used with the participation, awareness, and supervision of a legal guardian who is at least 18 years old, especially whenever health information, nutrition habits, or subscription decisions are involved.

1.4 Nature of the service

DietAgent offers digital resources for meal organization, preference logging, habit tracking, progress monitoring, and personalized suggestions supported by artificial intelligence.

The information, recommendations, and suggestions shown in DietAgent are informational and supportive in nature. They do not replace individual medical, nutrition, psychological, or any other professional assessment or follow-up.

1.5 Registration and account

To use certain features, you must create an account and provide truthful, complete, and updated information. You are responsible for keeping your credentials confidential and for all activity performed through your account.

DietAgent may suspend, limit, or terminate accounts in cases of suspected fraud, misuse, unauthorized access attempts, violation of these Terms, or legal requirement.

1.6 Artificial intelligence features

DietAgent uses automated systems and artificial intelligence to help personalize the service, generate meal suggestions, and improve the user experience.

Direct identifiers such as name and email are not sent to the AI response generation flow unless this is strictly necessary to provide the service and has been previously disclosed. Whenever possible, data used in those flows is pseudonymized or de-identified. Even so, some of that information may still be considered personal data or sensitive data for legal purposes, because the output may still be associated with the user profile inside DietAgent.

AI-generated content may contain limitations, inaccuracies, or may not fully reflect the user's individual needs. Users should review recommendations critically and seek professional guidance whenever appropriate.

1.7 Subscriptions, free trials, and cancellation

DietAgent may offer promotional free access, trial periods, and paid recurring subscriptions. When a free trial is available, it may automatically convert into a paid plan after the trial period ends, unless canceled before renewal, according to the app store rules and the offer shown at the time of purchase.

Subscription management, cancellation, and other billing adjustments must be handled directly through the same store platform where the purchase was made, such as Apple App Store or Google Play, when applicable. Refunds and charges follow the rules of the relevant store platform, any involved processors, and the applicable law.

1.8 Acceptable use

By using DietAgent, you agree not to:

• Use the platform for unlawful, abusive, fraudulent, or misleading purposes;
• Attempt to access accounts, data, infrastructure, or restricted areas without authorization;
• Copy, sell, sublicense, distribute, or commercially exploit the app without permission;
• Use the app in a way that risks the security, availability, or integrity of the service.

1.9 Intellectual property

The app, its brand identity, texts, flows, software, non-personal databases, and other elements of the DietAgent experience are protected by applicable law and belong to DietAgent or its licensors.

1.10 Availability and changes

DietAgent may update, modify, interrupt, or discontinue features at any time, including for maintenance, security, technological evolution, legal compliance, or product strategy changes.

1.11 Limitation of liability

To the fullest extent permitted by law, DietAgent does not guarantee uninterrupted availability, complete absence of errors, or absolute suitability of its suggestions for a specific purpose.

Users acknowledge that they should not make medical, clinical, or nutrition decisions based solely on the platform's suggestions, especially in cases involving allergies, severe restrictions, intolerances, medication use, pregnancy, existing conditions, or any situation that requires professional guidance.

1.12 Account deletion

Users may request account deletion through the channels made available in the app or through the contact details listed in this document. Some data may still be retained for the time required to comply with legal obligations, defend rights in proceedings, and prevent fraud.

1.13 Applicable law

This document must be interpreted under the applicable law, especially the Brazilian General Data Protection Law (LGPD) and, when applicable, the European Union General Data Protection Regulation (GDPR) and equivalent rules.

2.1 Data we may collect

We may collect information provided directly by you, technical data, and data generated from your use of the app, such as:

• Registration data, such as name, email, and account identifiers;
• Usage and device data, such as language, operating system, logs, IP address, technical identifiers, and push notification token;
• Subscription data, plan status, purchase history, trial, renewal, and cancellation details;
• Information provided to personalize the service, such as age, sex, weight, height, goals, routine, meal preferences, restrictions, allergies, aversions, meals, and feedback;
• Information sent to support, satisfaction surveys, or other interactions with DietAgent.

2.2 Sensitive data

Some information processed by DietAgent may reveal aspects of the user's health, eating routine, and well-being, and may therefore be considered sensitive personal data under applicable law.

Whenever required by law, this processing will be based on specific and highlighted consent or on another appropriate legal basis. Without this information, some personalized features may not work properly.

2.3 How we use data

Data may be used to:

• Create, authenticate, and maintain your account;
• Deliver contracted features and personalize the experience;
• Generate suggestions and automations supported by artificial intelligence;
• Improve performance, usability, security, stability, and product quality;
• Send operational messages, security notices, and, where allowed, marketing communications;
• Comply with legal, regulatory, and contractual obligations;
• Prevent fraud, abuse, and other improper conduct.

2.4 Legal bases

Depending on the context, processing may rely on:

• Performance of a contract and delivery of the requested service;
• Consent, including for sensitive data processing and promotional communications when required;
• Compliance with legal or regulatory obligations;
• Exercise of rights in administrative, arbitration, or judicial proceedings;
• Legitimate interest, when applicable and balanced against the data subject's rights.

2.5 Data sharing

Data may be shared with:

• Service providers for infrastructure, hosting, authentication, analytics, monitoring, support, and notifications;
• Payment, subscription, and purchase processing platforms connected to the relevant app store;
• Technology vendors used to deliver automated resources and artificial intelligence flows;
• Public, regulatory, or judicial authorities whenever legally required;
• Current or future business and strategic partners, provided there is a legitimate purpose, an appropriate legal basis, proportional need, and transparency to the user.

Whenever possible, sharing will be limited to the minimum necessary to achieve the relevant purpose.

2.6 International transfers

Some providers and partners may process data outside Brazil. In such cases, DietAgent will adopt reasonable measures to ensure an adequate level of protection, in line with LGPD and, when applicable, equivalent European Union rules.

2.7 Retention and disposal

Data will be retained for as long as needed to provide the service, comply with legal obligations, protect rights, prevent fraud, and keep the platform secure. When possible and appropriate, some data may be anonymized or aggregated for statistical purposes and product improvement.

3.1 Data subject rights

Subject to applicable law, you may request confirmation that data is being processed, access, correction, updating, anonymization, blocking, deletion, portability, objection, withdrawal of consent, and information about how your personal data is shared and handled.

3.2 Information security

DietAgent adopts reasonable technical and organizational measures to protect data against unauthorized access, improper disclosure, alteration, destruction, or accidental loss. However, no system is completely invulnerable.

3.3 Communications and marketing

DietAgent may send transactional and operational communications related to the use of the app, such as security notices, authentication messages, service updates, and account or subscription-related messages. Promotional communications will follow the applicable legal basis and, when required, depend on consent, which may be withdrawn at any time.

3.4 Updates to this document

This document may be updated from time to time to reflect product evolution, legal changes, or operational adjustments. The current version will be made available within the app and/or on a public page linked to DietAgent.